Sales/Customer Service Team Leader

Location: Poole

Salary: £doe

Our client is a well-established Poole company who are looking for a Sales Team Leader to join their office based inbound sales team. The inbound sales team manage all enquiries generated by external colleagues, websites and existing customers. This covers everything from initial quotation requests (RFQs) to order processing, internal liaison, progress chasing and delivery follow-ups.

This role will suit someone who has B2B sales experience, ideally from Manufacturing or Engineering, but certainly from a technical background with exposure to complex products rather than a B2C service background.

If you don’t have sales experience but do have Customer Service Team Leader experience they you may still be right for this role if you meet the below criteria:-

  • Had exposure to industrial/manufactured products
  • Dealt with distributors/dealers not just end users
  • Liaised/co-ordinated with an external sales team
  • Worked on a SAP/Oracle/Epicor or CRM System
  • Happy to get involved in order processing, progressing and chasing

This would suit someone who wants to step up in their career into a more Management role and to lead the team.  You will be able to demonstrate your “soft” Management skills and experience at interview stage.  This is not a role of telling people what to do its about getting them bought into the customer journey and rewarding them accordingly.

Your responsibility will be to provide excellent customer service to both internal and external customers, being the main point of contact for your colleagues on the road, in the office, within other departments and customers. You will also be responsible for maintaining service levels within the department and supporting staff to ensure that these are met.

You will already have experience of working in a team and leading and motivating sales staff but may also be looking for the next step up in your career. Key account skills will also be a welcome asset. Full training will be given on products, markets and developing existing management skills if needed. You will have a mature approach to team management and show a professional, motivated and sensitive manner in your dealings with team members and colleagues.

The role will see you managing a team who on a daily basis are dealing with a lot of enquiries and queries from customers; via email, phone and live chat. You will be ensuring that all these queries are answered in a timely manner, ensuring that phone calls are answered and that inboxes are dealt with.  The team also provide quotes to customers and you will be responsible for making sure that these are sent in the agreed time frames to the customers.  You will also be responsible for dealing with and resolving any complaints from customers.

Your team sees the whole sales process once an enquiry comes into the business. You will be friendly, enthusiastic and experienced at providing an exemplary customer service offering to the client.  This is very much about a customer focused approach and all the actions of the team should be aimed at achieving this. You will also be comfortable presenting department statistics at Management meetings including via charts/graphs.

The successful candidate will be: –

  • Empathetic and professional
  • Have excellent B2B Sales experience
  • Be able to demonstrate excellent customer service from your past working history
  • Be able to demonstrate where you have supported growth within a company
  • Be able to look at the “bigger picture” of the company and ensure that the internal sales team contribute to this in a positive manner
  • Be IT literate particularly on Outlook, CRM systems and Excel – if you have SAP or Oracle experience then so much the better

This is a great opportunity for the right candidate. Immediate start available.

 

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