IT/Telecoms Service Delivery Manager

Location: Nr Ringwood

Salary: to £38k

Our client is a growing IT business who are now looking for a Technically minded Service Delivery Manager.  This role is a pivotal one within the business and needs a very customer focused individual who has previous man management experience and is used to developing and growing the team to help support future business growth.  You must also have experience of delivering the process internally.  You will be working very closely with the Directors of the business.

The role is integral to delivering the quality of services and support that have given Comms UK an excellent reputation with our localised customer base. There is a great opportunity to play an important role in the development of the services and strategy of the department and the company as a whole in an ever-developing marketplace and as we continue to evolve and grow as a business.

Responsibilities Include

Improving the quality and efficiency of services and support delivery by:

  • Managing and developing a team of ten plus staff including helpdesk and field engineers
  • Carrying out a regular structured review process
  • Developing and overseeing staff training plans
  • Managing and developing systems and processes
  • Identifying opportunities to improve operations and developing/executing these as projects where appropriate
  • Driving sales opportunities from technical operations
  • Upholding and cultivating the culture of the business
  • Integrating staff and processes with other departments and into the overall business strategy
  • Working closely with directors to make plans and strategies for the development of the department and the business

Required Education, Skills and Qualifications

  • Proven experience of successful man management
  • Knowledge of IT and Telecoms Solutions
  • Proven experience of improving service delivery in terms of quality and efficiency
  • Ability to lead and develop a team of technical staff
  • Ability to be calm and effective in reactive and pressurized situations
  • Proactive in finding opportunities to develop staff, services and processes
  • Ability to instil a positive ethos of teamwork, customer service and responsibility
  • A blend of commercial, service and technical awareness and understanding
  • Ability to plan and manage resources effectively
  • Ability to build rapport and relationships with staff, customers and suppliers alike

Job Type / Category

  • Proven experience of successful man management
  • Knowledge of IT and Telecoms Solutions
  • Proven experience of improving service delivery in terms of quality and efficiency
  • Ability to lead and develop a team of technical staff
  • Ability to be calm and effective in reactive and pressurized situations
  • Proactive in finding opportunities to develop staff, services and processes
  • Ability to instil a positive ethos of teamwork, customer service and responsibility
  • A blend of commercial, service and technical awareness and understanding
  • Ability to plan and manage resources effectively
  • Ability to build rapport and relationships with staff, customers and suppliers alike
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