Technical Customer Services Technician – Poole £doe

Location:  Poole

Salary:       £30,000 – £32,000 doe

We are currently looking for a Technically minded, Customer Services Technician for an expanding, globally recognised Distributor in the Poole area.  This role would suit a candidate looking for an office based support role, with occasional travel within the UK and / or overseas.

The customer services and technical support technician / engineer will ideally have a background in digital print production or graphics applications and requires their own transport, but will be predominantly working from our client’s Poole site.  The ideal candidate will be a professional, customer focused individual with a technical mind and the ability to quickly learn new things, as the product portfolio develops. The right candidate will have a desire to support international distributors and clients with all technical matters connected with the operation and use of digital printers and printing equipment. The role would suit someone that enjoys problem solving and ideally comes from a technical and software applications background.

The role will be responsible for:

  • Providing technical support to international distributors and subsidiaries using various methods of communication including e-mail, telephone, Skype, TeamViewer, WhatsApp, Facetime etc.
  • Gaining a thorough technical understanding of all products and how they operate.
  • Establishing a strong relationship with manufacturer suppliers to ensure a full understanding of products to be able to resolve all technical issues arising
  • Excellent fault diagnosis skills
  • Ensuring superb and efficient administration of spare parts and returns
  • Assisting in the testing and evaluation of potential new products
  • Working within the small technical team responsible for:
  1. a) Training international distributors and clients
  2. b) Installation of new equipment
  3. c) Servicing and supporting clients
  4. d) Ensuring all products in the showroom are always in top condition and ready for use

For more information about this role or to apply, please contact Joy Bruce (07469 706432 / or Helen Stacey (07974 429217 / at Aspire Jobs in Ringwood.

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