Christian telesales employee tells tribunal he objected to ‘lying’ to make sales

A Christian telesales worker has told an employment tribunal that being required to lie to potential customers to make sales was against his beliefs.

The tribunal heard how the claimant, who was employed at a telecommunications company, objected to being required to deceive potential customers in order to obtain sales. He told the tribunal that such a process was against his religious beliefs and he was therefore protected by the Equality Act 2010. However, the tribunal rejected his claim.

The claimant said he was told during his training to “be creative” when talking to “gatekeepers” such as secretaries and PAs, and he noted that during the training he felt that “at the end of the first day he thought he would end up in an employment tribunal”. He also made a note that the trainer had advised him “to lie”.

He additionally claimed that he had heard his colleagues lying to customers.

He claimed religion or belief discrimination on the basis that he was working in a hostile environment and said he was dismissed for refusing to lie to customers, but the employer argued it had not required the claimant to lie to meet targets.

However, he lost his case because he failed to produce sufficient evidence that the company had required him to lie to potential customers as part of his role….


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